Find answers to common questions about our products and services
Simply browse our products, add items to your cart, and proceed to checkout. Create an account or continue as a guest, enter your delivery details, select your payment method, and confirm your order.
We accept MTN Mobile Money, Vodafone Cash, AirtelTigo Money, and Cash on Delivery. For mobile money payments, you'll receive a prompt on your phone to authorize the payment.
Yes! We use secure payment processing for all mobile money transactions. Your payment information is encrypted and we never store your mobile money PIN or sensitive payment details.
Yes! Enter your promo code during checkout in the cart page before proceeding to payment. Valid promo codes will automatically apply discounts to your order total.
We currently deliver to all locations within UCC Campus, including all halls and residential areas. We're working on expanding our delivery area soon!
For orders within UCC Campus, delivery typically takes 30-60 minutes during business hours. Orders placed after 6 PM will be delivered the next day.
Our standard delivery fee is GH₵ 5.00 for all orders within UCC Campus. Free delivery is available for orders above GH₵ 100.
Yes! After placing your order, you can track it using our Track Order page or from your account dashboard. You'll receive updates as your order moves through: Received → Preparing → Out for Delivery → Delivered.
Yes! All our juices are made from 100% organic fruits with no added sugars or preservatives. Our fresh fruits are sourced from trusted local organic farms.
All our fruits are freshly sourced daily, and our organic juices are prepared fresh on the same day of delivery to ensure maximum freshness and nutritional value.
Out of stock items will be clearly marked on the product page. You can sign up for notifications when the product becomes available again, or contact us for similar alternatives.
If you're not satisfied with the quality of your order, contact us within 24 hours of delivery. We'll replace damaged or unsatisfactory items free of charge.
Refunds are processed within 3-5 business days for mobile money payments. Contact our customer service team with your order details to initiate a refund request.
Yes, you need to create an account to place orders. This helps us track your orders, save your preferences, and provide better customer service.
You can reach us via:
📱 Phone: +233 53 555 8311
💬 WhatsApp: +233 53 555 8311
📧 Email: jemimatekuoratter@gmail.com
Our support team is available Monday-Saturday, 8:00 AM - 8:00 PM
Yes, you can cancel your order if it hasn't been prepared yet. Contact us immediately via phone or WhatsApp to request cancellation. Orders that are already being prepared cannot be cancelled.